How we collect, use, and protect your personal information
Chapter Zero South Africa strives for transparency and trust when it comes to protecting your privacy and we aim to clearly explain how we collect and process your information.
It's important to us that you should enjoy using our products, services, and website without compromising your privacy in any way. This policy outlines how we collect and use different types of personal and behavioral information, and the reasons for doing so.
Your Rights: You have the right to access, change or delete your personal information at any time. Contact us at climate@chapterzerosouthernafrica.org
This policy applies to users of Chapter Zero South Africa website or any Chapter Zero South Africa product or service, including event attendees, participants, registrants, website users, app users and the like.
The information you provide to Chapter Zero South Africa, and that which we gather based on your activity, helps us deliver more relevant content and create a more seamless experience across products and channels.
We collect and store information to deliver products and services to you, such as your subscription or event attendance. We share some information with trusted suppliers (including payment providers and technology services) to ensure delivery of those products and services, or to give personalized recommendations on things we think will be of interest to you.
Chapter Zero South Africa requests and collects information you provide to deliver our services and products. There is certain personal information that we need to provide the products and services you have chosen.
Details we collect to provide an Event:
Information collected through Cookies and technologies:
Additional details that may be collected include: Job title, Company, Industry, Gender, Date of birth
Chapter Zero South Africa works with third parties, such as institutions and associations, which may provide additional information that you have shared with them:
Some third parties may also share further information about your interaction on our sites to help personalize our services to you.
We primarily use your information for delivering products and services and personalizing our interactions with you:
Fulfil your orders and registrations including payment processing
Manage your access to online content, apps, and notifications
Send service notifications like event updates and password resets
Manage queries and complaints efficiently
Manage your communication preferences
Send reminders and policy updates essential for services
Provide general location-based services and content
Detect and reduce fraud and security threats
We need your consent to use your information for specific purposes such as marketing, brand response communications, and personalized advertising.
Note: This does not apply to important service notifications such as payment confirmations or where we have some other legal basis for contacting you.
We rely on two bases to lawfully use your information: contractual necessity and legitimate interests.
You have the right to object to any of these uses. Contact us and we will consider all objections reasonably.
Chapter Zero South Africa publishes content on social media platforms through both “organic” and “paid” methods:
Content published on social platforms that appears naturally in your feed, such as Chapter Zero South Africa's Facebook page posts.
Promoted content that appears more prominently, such as sponsored posts to reach users who don't follow our pages.
We do not have direct access to your personal data on social media platforms without your sharing it with us.
To personalize content and marketing you see, we may use your interaction and browsing behavior to create audience profiles for content and message personalization.
Opt Out: You can choose to opt out of audience profiling. This means advertisements won't be personalized to your interests, but you will still see advertisements. Contact us to opt out.
We disclose personal information to third parties when necessary to deliver services or when required by contract or law. We have agreements to ensure information remains secure.
Important: The collection, use, and disclosure by third parties are described in their own Privacy Policies. We are not responsible for those policies.
We securely store your information and hold it for as long as we need to provide services in accordance with applicable law.
5 Years
General retention if no interaction
7+ Years
For tax and financial regulatory reasons
Collecting and using your personal information may involve transfer internationally, including the European Union. We maintain strict policies to ensure safe and secure transfer.
We take information security seriously and have policies to ensure information remains safe. Access is limited and those with access are bound by contracts.
Chapter Zero South Africa does not intentionally process personal information from individuals under 18. We will delete such details if a parent or guardian informs us.
Chapter Zero South Africa does not gain financial benefit from selling personal information. We may share details with selected third parties only where you have opted in.
This Privacy Policy only applies to Chapter Zero South Africa's use of data. We recommend reading Privacy Policies on external sites you visit.
Cookies are small files created in your web browser when visiting our websites. Contact us for more information about the types of Cookies we use.
You have the right to ask us to update, delete or stop processing information we hold about you.
Note: There are circumstances where complete erasure is not possible for operational, legal, and business reasons. In such cases, we may retain minimal details to keep you on a “do not contact” list.
Contact us at any time at climate@chapterzerosouthernafrica.org.
Contact us at any time, and we will provide you with this information.
Contact us at any time.
Contact us at any time. If unsatisfied, contact the South African Information Regulator.
Generally up to 5 years after our last interaction, or 7+ years if required for financial, tax or legal reasons.
Yes, contact us. We may suppress rather than delete to ensure we follow your preferences.
Contact us or use the function at the footer of our emails.
You can contact us to correct or delete inaccurate, irrelevant, or excessive personal information.
You can contact us for information we hold about you (Subject Access Request).
We're here to help. Reach out to us with any questions or concerns.
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